When Ms Lim was reunited along with her bag after her flight, she stated it was coated in rip and burn marks. Ms Lim stated she questioned if her £250 Osprey backpack had been run over by a aircraft following her flight from .
She stated she discovered all of her belongings destroyed, with holes seared by the clothes, and footwear.
Ms Lim additionally stated her make-up and toiletries had additionally been destroyed, leaving greater than £1,000 price of her possessions broken.
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When her bag arrived, Ms Lim stated the bag was coated in ash and had a “burning odor” and that her garments regarded like they'd been “burned by”.
Ms Lim claimed that the expertise has left her in tears. She stated she has owned the backpack for years and brought it to greater than 60 international locations.
She stated: “I flew in that evening, and I used to be ready for the bag, and everybody's luggage have been popping out.
“And I noticed my bag popping out, and I used to be like, 'Certainly that is not my bag?' However it was. It was virtually unrecognisable.”
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Ms Lim added: “I noticed it and I simply began crying. I had an emotional attachment to the bag, and I used to be travelling alone and I knew it was going to be a nuisance.
“The bag got here off and I regarded inside and all of my issues in there had been broken as nicely. There wasn't a single piece of clothes or toiletries that wasn't in some way destroyed. There was a fire-burning odor and it was ashy.
“It smelt like literal hearth. It both had holes in it or was burned utterly by. It was the weirdest factor. It appears prefer it has been put by a shredder.
“I did not know what to do with the bag, I could not even carry it [properly] as a result of it was in items so I used to be carrying it prefer it was a child. I truly thought that it had been run over by the wheel of the aircraft as a result of it was that unhealthy. I by no means discovered what occurred to it, and I am determined to know.”
Ms Lim has tried to hunt assist from the EasyJet assist desk in Tenerife South however claims there was no-one there. She has since submitted a declare for £400 by the EasyJet web site. Ms Lim stated she was capable of substitute a few of her lacking necessities, however is unable to switch all of them as she will be able to’t afford to take action.
She has been left angered by how lengthy it has taken for motion to be taken, it has been practically three weeks since she logged her declare. Ms Lim added that she “didn’t really feel supported in any respect” by the airline.
An spokesperson stated: “We're very sorry for the harm triggered to Ms Lim's bag throughout transit and for her expertise on arrival at Tenerife.
“We all know how essential it's for purchasers to really feel assured that their objects are nicely cared for when travelling with us and so we're urgently investigating this with our floor dealing with companions in and Tenerife.
“On the uncommon event a bag is broken we advise clients to submit a declare for his or her broken bag and so we're in contact with Ms Lim to verify that her declare is being processed and supply a gesture of goodwill to apologise for the inconvenience triggered.”