James and Sarah stated they fell sufferer to the rip-off, which fleeced them of $98,000, in August after they obtained a textual content message asking them to replace their financial institution particulars.
Shortly after "mistakenly" clicking into the hyperlink, James instructed 9News he obtained a textual content message from his financial institution, Westpac, which mimicked its real quantity.
He stated the textual content message notified him that he might need been scammed, so he known as the quantity to type it out.
After talking with an individual from what he believed was the Westpac fraud division, he was reassured that the rip-off was caught early.
He was notified to close down his account and open a brand new one.
But it surely was all a rip-off, and the particular person was illegitimate.
"Over the approaching days, we labored with the (fraud division) receiving confirmations alongside the way in which, it felt respectable and safe to switch our financial savings throughout to the brand new account," James stated.
"Days later, we realised that the brand new account wasn't coming and we contacted the related folks."
Sarah stated they've obtained little assist or info from Westpac.
"I simply want to see some kind of acknowledgment that they may work on it, it'll be a problem going ahead for positive," she stated.
The couple has misplaced $98,000, and have little hope of recovering it.
"It has been a protracted battle and we have not seen any outcomes as of but, which is not an ideal factor," James stated.
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"The toughest factor for me has been the psychological facet of issues and to dwell on it. Now we have needed to reevaluate our priorities.
"We bought our first house and we misplaced near $100,000. That cash was there to repay our mortgage and it makes an enormous distinction to lose that."
Westpac has provided to repay the couple simply $3000 to resolve the grievance however that was seen as nothing greater than a kick within the guts.
"It is offensive, $3000 is not going to vary something," Sarah stated.
Westpac was contacted and stated they might not touch upon particular instances.