Qantas CEO Alan Joyce has issued an apology to tens of millions of frequent flyers following months of delayed flights, cancellations and mishandled baggage.
In a video and e mail message despatched to tens of millions of the corporate's clients, Joyce acknowledged his airline hasn't been as much as normal, however claimed there have been nonetheless "good causes" behind the poor service.
"Over the previous few months, too a lot of you will have had flights delayed, flights cancelled and baggage misplaced," he mentioned.
"There are good the explanation why, however in the case of what you count on from Qantas, it is not adequate.
"On behalf of the nationwide provider, I wish to apologise and guarantee you that we're working exhausting to get again to our greatest.
"We're already seeing a sustained enchancment in baggage dealing with and on-time efficiency, and whereas elements out of our management like climate can have an effect on our schedule, we count on issues to maintain bettering every week."
The airline is providing frequent flyers a spread of advantages to clients as a part of the apology.
"In addition to saying sorry, we additionally wish to say thanks," Joyce mentioned.
" We're investing in a spread of initiatives together with standing extensions for frequent flyers silver and above, 1000's of Qantas factors and lounge passes.
"All our frequent flyers in Australia and New Zealand might be supplied $50 in direction of a return Qantas flight, which equates to many tens of millions in reductions."