A truckie who was wrongly slugged $57,000 from toll roads has decried a Transport for NSW try and refund him with "credit" as an alternative of money.
Jason Clenton is one in all 45,000 E-Toll customers who had been wrongfully charged double.
"As a enterprise proprietor, I am completely disgusted."
The credit imply he must use $57,000 price of tolls to get his a refund.
"A credit score is completely no good for me," Mr Clenton mentioned.
"I've deactivated my account and returned all my e-Tags.
"I haven't got an account from E-Toll due to the misuse of stealing cash from our enterprise account, unauthorised."
Transport for NSW Chief Operations Officer Howard Collins has apologised for the errors and mentioned the corporate is prioritising placing a refund into clients' financial institution accounts.
"Transport for NSW apologises unreservedly as soon as once more to all our clients affected by these unacceptable errors. We proceed to do every part we are able to to minimise any additional buyer impacts," Mr Collins mentioned.
It comes after Roads Minister Natalie Ward "unequivocally apologised" to all of the affected clients and blasted Transport for NSW for the error.
"This could by no means have occurred within the first place," she advised 2GB.
"When cash has gone out of an account, it wants to return into that exact same account. No exceptions."
In the meantime, Transport for NSW revealed one other subject which has seen some toll street clients incorrectly charged.
It is a matter with licence plate numbers linked to E-Toll accounts, that means "clients have been incorrectly charged for unpaid journeys after they weren't the proprietor of the automobile following the sale and switch of car possession".
Greater than 78,000 clients have been affected.
Which automotive has proper of method at this intersection?
Each points are brought on by the rollout of a brand new tolling account administration system, Transport for NSW mentioned.