Robina Moran had not seen her household for 2 weeks earlier than she died at Campbelltown Hospital, in Sydney's south west, on the age of 91.
"She died alone, scared and confused, considering we did not need to see her," her daughter Norma Toweel instructed 9news.com.au.
Ms Toweel and her sisters had been desperately begging workers to be allowed to see their mom, however had been instructed they weren't allowed due to COVID-19 laws imposed through the Omicron outbreak.
Ms Moran died on January 3, three weeks after she had a fall at her dwelling.
The day earlier than her loss of life, Ms Toweel stated her sister obtained a name from hospital workers to say their mom had taken a flip for the more severe and was refusing meals and water.
"We requested to return in and see her, however had been refused," Ms Toweel stated.
"That night time a nurse instructed my sister that we had entered palliative care, we had been denied entry and instructed to ring again within the morning.
"We obtained a telephone name at 7am - she had handed away.
"It is simply so unfair and merciless, it was like she was in jail."
NSW Hospitals are at the moment on pink alert and guests are restricted, nonetheless, there's a provision for guests to be allowed the place a affected person is near loss of life or receiving palliative care.
"Guests for sufferers receiving finish of life or palliative care ought to not be restricted," NSW Well being pointers, printed on the division's web site, state.
"Visits by instant household, assist folks and carers who meet probably the most present COVID-19 screening standards on entry to the ability needs to be allowed."
Regardless of the rules, Ms Toweel is one in all many distraught relations who've come ahead to recount their experiences of being denied the possibility to say goodbye to their family members in hospital.
Gayle Roberts instructed 2GB's Ben Fordham yesterday of ready 5 hours in a lobby – once more at Campbelltown Hospital – solely to have her mom move away in her room alone.
A spokesperson for Campbelltown Hospital has apologised for each circumstances.
Within the case of Robina Moran, the spokesperson stated the hospital had expressed its deepest condolences for his or her loss.
"The household ought to have been allowed to go to Ms Moran for compassionate causes. We deeply remorse this didn't happen," the spokesperson stated.
Different members of the family have instructed of being made to attend so lengthy they had been unable to say a correct goodbye by the point they had been allowed in to hospital.
Debbie Cheetham instructed 9news.com.au her father, Len, was admitted on Friday to Maitland's new $470 million hospital within the Hunter Valley, which opened on January 19.
"At lunchtime on the Friday we had been rung by a beautiful physician who knowledgeable us that my dad was really was riddled with most cancers, nobody knew this earlier than he entered hospital," Ms Cheetham stated.
"We had been beside ourselves not realizing if he knew, and, if he did, then he was mendacity in a mattress with nobody round him."
Ms Cheetham stated she and her siblings' requests to go to their dad had been denied over the subsequent two days as a result of he was not thought-about to be on the "finish of life" stage.
This modified nonetheless, at 1am on Monday morning when Ms Cheetham obtained a name to say her father's situation had deteriorated and they need to are available.
Nevertheless, by the point she rushed to the hospital together with her aged mom and daughter, Ms Cheetham stated it was nearly too late.
"We had been ushered right into a room however could not talk with him as he was previous that time and inside three hours he had handed away," she stated.
"Regardless that we obtained to the hospital earlier than his final breathe we had been pleading for entry to a minimum of reassure him, and to try to say goodbyes.
"At no stage are we blaming docs or nurses, however (it is) the hierarchy working the hospitals and the politicians sitting in workplaces that do not know of what's taking place."
NSW Well being Minister Brad Hazzard was questioned by Fordham on 2GB this morning over the problem, which the emotional presenter described as an "appalling failure to indicate compassion and customary sense".
Mr Hazzard defended the scenario, saying it was a "tough balancing act" the place the chance of spreading COVID-19 in a hospital setting wanted to be thought-about.
Nevertheless, NSW Premier Dominic Perrottet instructed 2GB's Deborah Knight yesterday afternoon households being denied entry to dying family members was unacceptable.
"I've spoken to the well being minister numerous occasions and we will probably be clarifying that to make sure this case by no means occurs once more".
"Compassion must override warning in these circumstances."
Mr Perrottet has stated the current points have been brought about on account of an absence of clarification in relation to COVID pointers.
"It is develop into obvious that these pointers should not clear sufficient.
"Vistors, households and pals have to be there for these extremely valuable final moments."
Contact reporter Emily McPherson at emcpherson@9.com.au.